HENRY APPIAH GAVEY
Information Technology Professional and Mathematician
Tema, GHANA.About
A dynamic IT and mathematics professional with solid experience in technical support, systems integration, and Apple digital services. Proven expertise in analytical thinking, risk assessment, and digital product delivery. Background in Mathematical Economics with practical experience in network systems, support delivery, and subscription management. Adept at using technical skills and problem-solving strategies to optimize digital processes and enhance customer experiences.
Work
iGarden Subscriptions
|Apple Support Specialist
Accra, Greater Accra, Ghana
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Summary
Provided comprehensive technical support for Apple services and managed digital subscriptions, ensuring high user satisfaction and efficient issue resolution.
Highlights
Delivered comprehensive technical support for Apple services including iCloud, Apple Music, and Apple TV+, resolving complex user issues.
Managed Apple ID creation, account recovery processes, and subscription services, ensuring seamless access and continuity for users.
Resolved diverse Apple platform issues, enhancing overall user satisfaction and contributing to a positive customer experience.
Standard Bank
|Risk Manager (Simulation)
Remote, Ghana
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Summary
Participated in a risk management simulation, assessing and mitigating financial risks within regulatory frameworks to achieve significant reduction.
Highlights
Participated in a comprehensive risk management simulation, analyzing mortgage and credit portfolios to identify potential exposures.
Applied advanced financial frameworks to effectively assess and quantify diverse risk scenarios, informing strategic mitigation efforts.
Successfully mitigated risks under strict regulatory scenarios, achieving a simulated risk reduction of 30% through proactive strategies.
Tema Senior High School
|Mathematics Teacher
Tema, Greater Accra, Ghana
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Summary
Designed and implemented an enhanced mathematics curriculum, leading to significant improvements in student performance.
Highlights
Designed and implemented a revised mathematics curriculum, directly contributing to a 30% improvement in student performance.
Promoted and integrated technology into mathematics education, enhancing student engagement and comprehension of complex concepts.
SIDEP Institute
|Information Technology Lecturer
Ghana, Ghana
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Summary
Developed and implemented IT curriculum and fostered practical learning experiences for professional certificate courses.
Highlights
Developed and implemented a comprehensive IT curriculum for professional certificate courses, enhancing student technical proficiency.
Collaborated with the department to design and deliver interdisciplinary courses, broadening student skill sets and practical application.
Pioneered a “less talking, more productivity" policy, significantly increasing student practical experience and engagement in IT concepts.
Education
KWAME UNIVERSITY OF SCIENCE AND TECHNOLOGY
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MATHEMATICAL ECONOMICS
Certificates
Computer Networking
Issued By
Alison
Systems Engineering
Issued By
IPMC
Microsoft Suite
Issued By
IPMC
Skills
Analytical & Quantitative Skills
Analytical Skills, Quantitative Skills.
Apple Ecosystem Support
Apple Ecosystem Support, iCloud, Apple Music, Apple TV+, Apple IDs.
Python, R Programming
Python, R Programming.
Network Systems
Network Systems.
Microsoft Office
Microsoft Office, Word, Excel, PowerPoint.
Team Collaboration
Team Collaboration, Cross-functional Collaboration.
Technical Support
Technical Support, Troubleshooting, Customer Service.
Systems Integration
Systems Integration, Digital Processes.
Risk Assessment
Risk Assessment, Financial Frameworks, Regulatory Compliance.
Curriculum Development
Curriculum Development, Instructional Design.
References
RICHARD ARTHUR
Available upon request
FORAGE ONLINE SPACE
Available upon request
CISCO NETWORKING ACADEMY
Available upon request
SIDEP INSTITUTE
Available upon request